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Highlight Harvest support

A real person reads every message. Email support@highlightharvest.com and you will hear back within one business day, usually much sooner.

Contact

Email: support@highlightharvest.com
Hours: Monday to Friday, 9am to 5pm Mountain Time. Messages sent outside those hours are answered the next business day.
Mail: Geary Works, 1380 Rio Rancho Blvd SE #470, Rio Rancho, NM 87124, USA

To help us fix a problem quickly, include what you clicked, what you expected, and what happened instead. A screenshot of the sidebar helps. Never send your document text unless you want to; we do not need it.

Refunds

Full refund within 14 days of purchase, no questions asked. Email the address above from the address you bought with, or include your order email. Refunds are issued by Polar, our payment processor, and appear on your statement in typically 5 to 10 business days.

License keys

• Key not arrived. We email it from support@highlightharvest.com, usually within a minute of payment, and it is shown on the thank-you page right after checkout. Check spam, then look in your Polar customer portal, which lists every key you own.
• Key rejected. Keys start with HH-. Paste the whole key with no spaces. If it still fails, email us the first eight characters and we will check it.
• New computer or account. The key is tied to your Google account, not your device. Open any document, open the sidebar, and enter the key again.

Common problems

• The sidebar does not open, or says permission denied. This happens when a browser is signed into several Google accounts at once. Open the document in a browser profile signed into only one account, or use an incognito window.
• Harvest finds nothing. Harvest reads highlight background colors. Text colored with the text-color tool, or highlighted inside an image or drawing, is not picked up.
• Harvest skips part of the document. Harvest reads the tab you are looking at: body paragraphs, lists, tables, headers, footers, and footnotes. Two things are left out on purpose: the table of contents, because it repeats your headings and would count them twice, and any other tab — switch to that tab and harvest again.
• Harvest counts a passage twice. Update the add-on: Extensions → Add-ons → Manage add-ons. Older versions could re-read a summary that was itself highlighted.
• The Extensions menu does not show Highlight Harvest. Reload the document. If it is still missing, reinstall from the add-ons manager inside Google Docs™.

Uninstall

In Google Docs™, open Extensions → Add-ons → Manage add-ons, find Highlight Harvest, and choose Uninstall. Your highlights stay in your documents. The add-on stores only your color names, your license key, and your trial start date, in your Google account. Google keeps those even after uninstalling. To wipe the color names and key, click Erase my settings at the bottom of the sidebar first. The trial start date stays, so reinstalling does not restart the free trial.

Privacy and data requests

The add-on never sends your document anywhere. To delete purchase or support records we hold about you, email the address above. Details are in the privacy policy and terms.